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All the World is a Stage
Peter
Drucker, the renowned marketing expert who recently
passed away, explained the unique position of the bystander
to a business. Like a theatergoer watching a live performance,
a bystander has the freedom to act and a perspective
that is not available to the people putting on the play.
A bystander can talk with owners and employees in ways
that they cannot talk with each other. A business consultant
is -- and must remain -- a bystander to the business.
That is a significant part of the value he brings to
a company.
Often
business owners are convinced that they are growing
their businesses effectively and have no need for a
bystander. They fail to see the story their
employees are seeing. They attribute their own success
to their personal brilliance and not to a rising economy
or market. When the market turns, the economy
drops, conditions change, competitors appear on the
scene -- these are the plays that will close. The audience
will leave. The bystanders will have gone long ago as
they saw the real situation occurring outside the theater.
The
businesses that listened to the bystander adapted, adjusted
and conformed to the new situations. These are the plays
to which the audiences have gone to enjoy the show!
Management One® -- Reaching around the Globe
Management
One® continues to grow geographically and now has
a presence in England. M1 is in nearly every state and
has extended its influence in five countries. Why is
it that the Winning@Retail and Winning@Business processes
are so successful and spreading worldwide?
Many small
businesses are originated based on the owners' skills
and dreams, and the attempt to make it work comes after
the fact. Management One® products are based on
experience and what makes companies successful. The
structuring is based on a skeletal framework and, from
there, with each individual client, the flesh is added
to the skeleton. The process is consequently customized
to match the needs of each organization.
Over the
years, Management One® has helped a very wide spectrum
of organizations function at a higher level and aided
in their increased success. These groups range from
Fortune 500 companies to high school football teams,
from large retailers to small shop owners and from lumber
companies to funeral homes. The wide assortment gives
credence to the strong processes that bolster an organization's
basic structure.
You must be a Cheerleader!
The good
news is you don't have to wear a short skirt and wave
pom poms in the air. You have to be a different sort
of cheerleader as a manager or an owner and it is a
very important role within your business. Management
One® teaches measurement and accountability, but
without the encouragement and recognition of what is
going well, the process can take longer to implement.
Positive reinforcement works.
It is critical
to measure and use the measurements to reward those
who are doing well. That may mean recognition in a newsletter,
sending letters of congratulations home so the whole
family can see the accomplishment, maybe taking successful
people to dinner or even a pizza party in their honor.
Rewards do not have to be huge bonuses or costly actions,
rather small, meaningful expressions have a profound
impact. People will repeat behavior that is recognized
and rewarded. Visibility by the owner is valuable. Everyone
likes positive feedback. Unfortunately this is one action
that cannot be delegated -- you have to do it, often
and well. Go team!
Quote of the Day
"HAPPY
HOLIDAYS TO EVERYONE!" -- Evan Wise and Marc Weiss,
Managing Directors of Management One®
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